Policies and Procedures
PRICING: All prices are at wholesale and are subject to change without notice.
MINIMUM ORDER: New Munro Enterprises accounts must order a minimum of $300. Reorders must be a minimum of $100. Please note individual minimum quantity requirements (most individual products are min. 2). New product must be ordered in the prepack, then can be reordered in individual skews.
All new accounts may take a little longer to process as they need to be approved through the local representative. Please make sure to provide the physical address of the store even if we are not shipping there.
TERMS: Initial orders are Mastercard/Visa/Discover credit card. Munro does not ship C.O.D. Purchases can be Net 30 but please allow a minimum of 3 weeks for credit term processing. Late payments will be subject to a 1.5% per month finance charge. No product will be shipped to an account that is past due. All returned checks will incur a $35 service charge.
ORDER REQUIREMENTS: Please make sure the Company Name, shipping and billing address, contact person, contact number and credit card information is entered correctly. If the credit card billing zip is different than the billing address please note that in the Notes section. If requesting Net 30, please fill out the Credit Application and fax to us at 1-419-878-2535.
BACKORDERS: Items not in stock will be backordered. Please let us know if you do not accept backorders so we can mark your account accordingly. If you'd like us to call you before shipping backorders, please note that in the Notes section.
RETURNS & CLAIMS: Please inspect all pieces in your Munro shipments when received. If you discover any merchandise damage, defect, shortage, overage or other problem - please complete the claim form included with order and promptly notify Customer Service at Munro.
Account claims for shipment must be made within 1 week from date of delivery. You must keep the outer shipping carton, all merchandise & packing while claim is pending.
Claims must be submitted: VIA PHONE: CALL 1-800-922-7716 X 107 OR IN WRITING VIA FAX: 1-419-878-2535
FREIGHT/SHIPPING: FOB Waterville, Ohio. We ship FedEx Ground. If you require other methods, please provide us with that information so we can accommodate. If you are Freight Collect please provide us with your UPS or FedEx Shipping Account number.