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Q & A

Q: Where does the name Munro come from?

A: Munro comes from the founder of Munro Gifts, Douglas Munro Mitchell Sr.

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Q: What are your figurines made of?

A: Our figurines are made of poly-resin. Each one is created from a master mold and then hand painted.

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Q: Does the painting vary between pieces of the same style?

A: "There may be varations in the painting from piece to piece. This is natural as painters use different techniques to achieve a look as similar as possible to the approved master paint sample"

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Q: What does LE mean?

A: LE means it is a Limited Edition. Production is limited to a specific number of figurines and these are sold worldwide. A LE of 4800 does not mean that 4800 were made (could be a lot less) but production will not exceed 4800 pieces(or whatever the LE number is).

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Q: I've applied to be a new customer? How long does the process take?

A: All new accounts may take a little longer to process as they need to be approved through the local representative.  Please make sure to provide the physical address of the store even if we are not shipping there.

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Q: When will you have new introductions?

A: We try to have new introductions every 6 months sometimes less and sometimes more depending on the demand.

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Q:  Will you be doing any new Jessica Galbreth fairy figurines?

A: Yes, we will continue to introduce JG fairy figurines from her archive of fairy art.

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Q: Will you be doing Jessica Galbreth's Angels as figurines.

A: Yes , Avail approx 12/1/2013

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Q: Do we still have to order in prepacks?

A: Only on Newly introduced assortments.

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Q: Are any of your Artists doing signing events?

A: Independently they occasionally do. If you would like us to arrange one on your behalf, please contact us.

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Q: When will you have a new catalog?

A: TBA

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Q: When will you introduce more dragons?

a: We are in the works on some New dragons. Stay Tuned..

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Q: When will you introduce more Andrew Bill dragons?

A: TBA

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Q: I qualified for the quarterly promo but it didn't show up in my cart? Will I still get it?

A: Yes, our order department will add any promotions that apply if your order qualifies.

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Q: Can I copy your graphics to use on my own website?

A: Yes, but please email for permission first.

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Q: Can I choose Net 30 terms?

A: Yes, if you are an existing customer and previously qualified for net 30 terms. First time customers can pay by credit card and begin the process of establishing terms by completing our credit application and faxing it to us. Email us for credit application.

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Q: How do I get pre approved for Net 30 terms?

A: Fax or email a completed credit sheet to us.

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Q: I just submitted my order and have a question about it or want to change something on it, what do I do?

A: You will receive an email confirmation when you submit the order. Just forward that confirmation to Paul (his email address will be on there) and note what changes or concerns you have. If not done the same day, please call the office as your order may have shipped already.

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Q: I have some older retired figurines to sell but don't want to list them on ebay. Any suggestions?

A: Check out our Comments or Requests page or drop a note on our Facebook page! And don't forget to look there frequently  to see if anyone is looking for any particular figurine!

All artwork on this website is copyrighted material owned by each
of the artists represented. Reproduction is strictly prohibited.
Website by Ethereal Designs www.etherealwebdesigns.com